How to Video Call Your Grandchildren Step by Step
There is nothing quite like seeing the face of a grandchild light up when they see yours on screen. Video calling has transformed the way families stay connected across distances and once you know how to do it the technology becomes second nature within days. This step by step guide covers everything you need to know to make your first video call — no technical experience required.
What You Need Before You Start
You only need three things to make a video call:
- A device — smartphone, tablet, or computer with a camera
- An internet connection — home WiFi or mobile data
- A video calling app — we recommend starting with FaceTime or WhatsApp
That’s it. If you have a modern smartphone you almost certainly already have everything you need.
Option 1 — FaceTime (iPhone and iPad users)
FaceTime is the easiest video calling option for Apple device users. It comes pre-installed on every iPhone and iPad and requires no setup.
Step by step:
- Open the FaceTime app on your iPhone or iPad — it has a green icon with a white video camera
- Tap the plus symbol in the top right corner
- Type in the name or phone number of the person you want to call
- Tap their name when it appears
- Tap the green Video button
- Wait for them to answer — you will see yourself in a small box and them in the large screen
- Speak normally — the microphone picks up your voice clearly
- When finished tap the red button to end the call
Tips:
- Make sure your WiFi is connected before calling to avoid using mobile data
- Good lighting makes a big difference — sit facing a window if possible
- Hold the phone at eye level rather than looking down at it
Option 2 — WhatsApp (iPhone and Android users)
WhatsApp works on both iPhones and Android phones making it the best option when your grandchildren have different types of phones.
Setting up WhatsApp for the first time:
- Go to the App Store (iPhone) or Google Play Store (Android)
- Search for WhatsApp
- Tap Install or Get
- Open WhatsApp once installed
- Enter your phone number when asked
- Enter the verification code sent to your phone by text message
- Enter your name and optionally add a photo
- WhatsApp will automatically find contacts who also use WhatsApp
Making a video call on WhatsApp:
- Open WhatsApp
- Tap Calls at the bottom of the screen
- Tap the phone with plus symbol in the top right corner
- Find the person you want to call in your contacts
- Tap the video camera icon next to their name
- Wait for them to answer
- Tap the red button when finished
Option 3 — Zoom (For group calls with multiple family members)
Zoom is perfect for family gatherings where multiple people join from different locations — a virtual family dinner for example.
Joining a Zoom call someone else has organised:
- Ask your family member to send you a Zoom link by text or email
- Tap the link on your phone or tablet
- If prompted download the Zoom app — it’s free
- When the app opens tap Join Meeting
- You may be placed in a waiting room briefly until the host lets you in
- Once in the call you will see everyone on screen
- Tap the microphone icon to unmute yourself before speaking
Common Problems and How to Fix Them
The other person can’t hear me:
- Check your microphone is not muted — look for a microphone icon with a line through it
- Make sure you haven’t accidentally covered the microphone at the bottom of your phone
The picture is blurry:
- Make sure you are connected to WiFi
- Move closer to your WiFi router if the connection is weak
I can’t see them:
- Ask them to check their camera is turned on
- Check your own screen brightness isn’t turned down too low
The call keeps dropping:
- Move to a room closer to your WiFi router
- Ask other people in the house to pause streaming or downloading during your call
Tips for a Great Video Call
- Find good lighting — natural light from a window in front of you is ideal
- Use headphones if there is an echo or background noise
- Sit comfortably at a table rather than holding the phone for long calls
- Have something to talk about — ask about school, show them something in your home, share a story
- Don’t worry about being perfect — grandchildren love seeing your face regardless of technical hiccups
Making It a Regular Habit
The real value of video calling comes from making it a regular routine. A weekly Sunday video call with grandchildren creates something everyone looks forward to. Put it in your diary, stick to the same time, and it becomes a cherished family tradition within weeks.
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